Communication skills: some problems in nursing education and practice
Article first published online: 12 JAN 2002
Journal of Clinical Nursing
Volume 11, Issue 1, pages 12–21, January 2002
How to Cite
CHANT, S., JENKINSON, T., RANDLE, J. and RUSSELL, G. (2002), Communication skills: some problems in nursing education and practice. Journal of Clinical Nursing, 11: 12–21. doi: 10.1046/j.1365-2702.2002.00553.x
- Issue published online: 12 JAN 2002
- Article first published online: 12 JAN 2002
- communication skills;
- communication strategies;
- nurse education;
- nursing practice
• This article is based on a literature review carried out as part of a study of communication skills training in pre-registration nursing education in England in 2000.
• A systematic literature search was conducted and 200 articles were found that were relevant to the study.
• Definitional problems were found, with terms such as communication skills and interpersonal skills being used interchangeably.
• The term communications strategies is suggested to overcome these problems, as it reflects the logical organization of a number of different communication skills within a theoretical or empirical framework.
• Problems in current communication skills teaching and social barriers to using communication skills in practice are discussed.
• It is concluded that problems continue to exist in these areas and that an emphasis on both aspects is needed if patient and staff satisfaction is to be improved.