An investigation into the functions of nurses’ communication at the inter-shift handover

Abstract

Aims This study set out to investigate the functions of nurses’ communication at the inter-shift handover.Background The inter-shift handover should facilitate continuity in care by transferring patient information between shifts. However, nurses may also use this time for team building.

Methods An observational study was conducted during six inter-shift handovers occurring on one ward in a general hospital in the UK. The data was transcribed and a thematic analysis applied.

Findings The main themes related to the transfer of patient information and team building, the strongest theme being team building. Nurses were found to communicate goals and values relating to nursing practice so facilitating cohesiveness of the nursing team.

Conclusions The nursing ritual of inter-shift handover serves the purpose of enhancing a shared value system amongst nurses. It should therefore not be regarded as an outdated means of communication.