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Transformational leadership: moving total quality management to world-class organizations


address: Joan Trofino, The University of Nevada, Las Vegas, Department of Nursing, 4505 Maryland Parkway, Box 453018, Las Vegas, Nevada 89154-3018, USA Tel: (702) 895-3342 Fax: (702) 895-4807 E-mail:


Transformational values and competencies will become critically important by the year 2001 if we are to achieve a health system that fosters community well-being and basic care for all, financed through a combined public–private partnership that is cost effective and uses treatments that unite body, mind and spirit. This article will focus on the use of transformational leadership as a strategy to move health-care organizations beyond traditional values and approaches by building upon the core values of total quality management (TQM). Learning organizations will emerge and finally world-class organizations will evolve, combining the characteristics of total quality and learning organizations, and more. A world-class organization can be described as being the best in its class or better than its competitors in the community, state, nation or world.

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