• 1
    Donabedian A. The Definition of Quality and Approaches to its Assessment. Ann Arbor, Mich: Health Administration Press; 1980.
  • 2
    Sherbourne CD, Hays RD, Ordway L, DiMatteo MR, Kravitz RL. Antecedents of adherence to medical recommendations: results from the Medical Outcomes Study. J Behav Med. 1992;15:44768.
  • 3
    Marquis MS, Davies AR, Ware Je Jr. Patient satisfaction and change in medical care provider: a longitudinal study. Med Care. 1983;21:8219.
  • 4
    Ware Je Jr & Davies AR. Behavioral consequences of consumer dissatisfaction with medical care. Eval Program Plann. 1983;6:2917.
  • 5
    Hall JA & Dornan MC. Patient sociodemographic characteristics as predictors of satisfaction with medical care: a meta-analysis. Soc Sci Med. 1990;30:8118.
  • 6
    Hall JA, Irish JT, Roter DL, Ehrlich CM, Miller LH. Gender in medical encounters: an analysis of physician and patient communication in a primary care setting. Health Psychol. 1994;13:38492.DOI: 10.1037//0278-6133.13.5.384
  • 7
    Hall JA, Irish JT, Roter DL, Ehrlich CM, Miller LH. Satisfaction, gender and communication in medical visits. Med Care. 1994;32:121631.
  • 8
    Hall JA & Roter DL. Patient gender and communication with physicians: results of a community-based study. Womens Health. 1995;1:7795.
  • 9
    Schmittdiel J, Grumbach K, Selby JV, Quesenberry Cp Jr. Effect of physician and patient gender concordance on patient satisfaction and preventive care practices. J Gen Intern Med. 2000;15:7619.DOI: 10.1046/j.1525-1497.2000.91156.x
  • 10
    Bertakis KD, Helms LJ, Callahan EJ, Azari R, Robbins JA. The influence of gender on physician practice style. Med Care. 1995;33:40716.
  • 11
    Kaplan SH, Gandek B, Greenfield S, Rogers W, Ware JE. Patient and visit characteristics related to physicians' participatory decision-making style. Results from the Medical Outcomes Study. Med Care. 1995;33:117687.
  • 12
    Cooper-Patrick L, Gallo JJ, Gonzales JJ, et al. Race, gender, and partnership in the patient-physician relationship. JAMA. 1999;282:5839.
  • 13
    Baker DW, Parker RM, Williams MV, Coates W, Pitkin K. Use and effectiveness of interpreters in an emergency department. JAMA. 1996;275:7838.
  • 14
    Williams MV, Parker RM, Baker DW, et al. Inadequate functional health literacy among patients at two public hospitals. JAMA. 1995;274:167782.
  • 15
    Hayes RP & Baker DW. Methodological problems in comparing English-speaking and Spanish-speaking patients' satisfaction regarding interpersonal aspects of care. Med Care. 1998;36:2306.
  • 16
    Thom DH, Ribisl KM, Stewart AL, Luke DA. Further validation and reliability testing of the Trust in Physician Scale. Med Care. 1999;37:5107.
  • 17
    Ware JE & Hays RD. Methods for measuring patient satisfaction with specific medical encounters. Med Care. 1988;26:393402.
  • 18
    Baker DW, Hayes RP, Fortier JP. Interpreter use and satisfaction with interpersonal aspects of care for Spanish-speaking patients. Med Care. 1998;36:146170.
  • 19
    Baker DW, Parker RM, Williams MV, Clark S, Nurss J. The relationship of patient reading ability to self-reported health and use of health services. Am J Public Health. 1997;87:102730.
  • 20
    CAHPS 1.0 Survey and Reporting Kit. Rockville, Md: Agency for Health Care Policy and Research; 1998.
  • 21
    Green WH. Econometric Analysis. Upper Saddle River, NJ: Prentice Hall; 1997.
  • 22
    Hall JA, Feldstein M, Fretwell MD, Rowe JW, Epstein AM. Older patients' health status and satisfaction with medical care in an HMO population. Med Care. 1990;28:26170.
  • 23
    Marshall GN, Hays RD, Mazel R. Health status and satisfaction with medical care: results from the Medical Outcomes Study. J Consult Clin Psychol. 1996;64:38090.DOI: 10.1037//0022-006X.64.2.380
  • 24
    Agresti A. Categorical Data Analysis. New York: John Wiley & Sons; 1990.
  • 25
    Hochberg Y. A sharper Bonferroni procedure for multiple tests of significance. Biometrika. 1988;75:8002.
  • 26
    Roter D, Lipkin M, Korsgaard A. Sex differences in patients' and physicians' communication during primary care medical visits. Med Care. 1991;29:108393.
  • 27
    Gross DA, Zyzanski SJ, Borawski EA, Cebul RD, Stange KC. Patient satisfaction with time spent with their physician. J Fam Pract. 1998;47:1337.
  • 28
    Roter DL, Geller G, Bernhardt BA, Larson SM, Doksum T. Effects of obstetrician gender on communication and patient satisfaction. Obstet Gynecol. 1999;93:63541.DOI: 10.1016/S0029-7844(98)00542-0
  • 29
    Safran DG, Taira DA, Rogers WH, Kosinski M, Ware JE, Tarlov AR. Linking primary care performance to outcomes of care. J Fam Pract. 1998;47:21320.
  • 30
    Kerssens JJ, Bensing JM, Andela MG. Patient preferences for genders of health professionals. Soc Sci Med. 1997;44:153140.DOI: 10.1016/S0277-9536(96)00272-9
  • 31
    Morales LS, Cunningham WE, Brown JA, Liu H, Hays RD. Are Latino respondents less satisfied with communication by medical providers? J Gen Intern Med. 1999;14:40917.DOI: 10.1046/j.1525-1497.1999.06198.x