If You Can Use Them: Flexibility Policies, Organizational Commitment, and Perceived Performance


  • Susan C. Eaton

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      Kennedy School of Government, Harvard University, Cambridge, MA 02138. E-mail: Seaton@ksg.harvard.edu. I appreciate the thoughtful comments on earlier drafts from Lotte Bailyn, Annette Bernhardt, Robert Drago, Susan Dynarski, Douglas Hyatt, Thomas Kochan, Paul Osterman, Steven Sleigh, and two anonymous reviewers.


This study links workplace flexibility policies—formal, informal, and perceived usable—to organizational commitment and self-reported productivity. Professional and technical employees of biotechnology firms were surveyed. Where employees could freely use policies, a positive association with outcomes is found. The article contributes a new measure to capture employees’ organizational experience, relevant to work and family research.