How Can Organisations Prepare for Reputational Crises?
Article first published online: 16 DEC 2002
Journal of Contingencies and Crisis Management
Volume 8, Issue 4, pages 197–207, December 2000
How to Cite
Booth, S. A. (2000), How Can Organisations Prepare for Reputational Crises?. Journal of Contingencies and Crisis Management, 8: 197–207. doi: 10.1111/1468-5973.00140
- Issue published online: 16 DEC 2002
- Article first published online: 16 DEC 2002
- Cited By
Most public and private organisations have assumed that they are responsible for their reputation, which they see as a key asset. In a world rapidly becoming dominated by the internet and electronic commerce, organisational control is threatened. This article develops a definition of organisational reputation and suggests how it can be nurtured. It explores the types of reputational threats that face organisations and how training may prevent or reduce the effects of reputational crises.