Association between Traditional Nursing Home Quality Measures and Two Sources of Nursing Home Complaints
Article first published online: 6 DEC 2012
© Health Research and Educational Trust
Health Services Research
Volume 48, Issue 4, pages 1256–1278, August 2013
How to Cite
Troyer, J. L. and Sause, W. (2013), Association between Traditional Nursing Home Quality Measures and Two Sources of Nursing Home Complaints. Health Services Research, 48: 1256–1278. doi: 10.1111/1475-6773.12021
- Issue published online: 4 JUL 2013
- Article first published online: 6 DEC 2012
To test for an association between traditional nursing home quality measures and two sources of resident- and caregiver-derived nursing home complaints.
Nursing home complaints to the North Carolina Long-Term Care Ombudsman Program and state certification agency from October 2002 through September 2006 were matched with Online Survey Certification and Reporting data and Minimum Data Set Quality Indicators (MDS-QIs).
We examine the association between the number of complaints filed against a facility and measures of inspection violations, staffing levels, and MDS-QIs.
One observation per facility per quarter is constructed by matching quarterly data on complaints to OSCAR data from the same or most recent prior quarter and to MDS-QIs from the same quarter. One observation per inspection is obtained by matching OSCAR data to complaint totals from both the same and the immediate prior quarter.
There is little relationship between MDS-QIs and complaints. Ombudsman complaints and inspection violations are generally unrelated, but there is a positive relationship between state certification agency complaints and inspection violations.
Ombudsman and state certification agency complaint data are resident- and caregiver-derived quality measures that are distinctive from and complement traditional quality measures.