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REFERENCES

  • Connors, R., Smith, T., & Hickman, C. (2004). The Oz principle: Getting results through individual and organizational accountability. London, UK: Penguin.
  • Kohn, L. T., Corrigan, J. M., & Donaldson, M. S. (Eds.). (2000). To err is human: Building a safer health system. Washington, DC: National Academy of Sciences.
  • Safe Patient Project. (2009). To err is human – To delay is deadly. Austin, TX: Consumers Union. Retrieved from http://safepatientproject.org/pdf/safepatientproject.org-to_delay_is_deadly-2009_05. pdf