Ann M. Roche PhD, Professor, Vinita Duraisingam Master Org Psych, Allan Trifonoff Grad Dip Leg Stud, Samantha Battams PhD, Toby Freeman PhD, Amanda Tovell Master Soc Work.
Sharing stories: Indigenous alcohol and other drug workers' well-being, stress and burnout
Version of Record online: 15 MAY 2013
© 2013 Australasian Professional Society on Alcohol and other Drugs
Drug and Alcohol Review
Volume 32, Issue 5, pages 527–535, September 2013
How to Cite
Roche, A. M., Duraisingam, V., Trifonoff, A., Battams, S., Freeman, T., Tovell, A., Weetra, D. and Bates, N. (2013), Sharing stories: Indigenous alcohol and other drug workers' well-being, stress and burnout. Drug and Alcohol Review, 32: 527–535. doi: 10.1111/dar.12053
- Issue online: 15 SEP 2013
- Version of Record online: 15 MAY 2013
- Manuscript Accepted: 23 APR 2013
- Manuscript Received: 20 JUL 2012
- Australian Government Department of Health and Ageing
- alcohol and other drug;
Indigenous alcohol and other drug (AOD) workers' roles are often exhausting, poorly paid and under-recognised. There has been relatively little examination of work-related stressors on their health and well-being. This national study identified Indigenous AOD workers' experiences and perspectives on well-being, stress and burnout along with strategies to improve worker well-being.
Focus groups were conducted with 121 participants (70 Indigenous, 20 non-Indigenous, 31 unspecified) from metropolitan, rural and remote locations around Australia, selected via a purposive sampling strategy. Audio files and interview notes were analysed to identify key themes.
Main themes identified included excessive workloads, extensive demands and expectations, workers' proximity to communities, loss and grief issues, lack of recognition, inadequate rewards, stigma and racism, and Indigenous ways of working. Stressors were compounded by workers' complex personal circumstances, profound levels of loss and grief, and lack of culturally safe working environments.
Discussion and Conclusion
Indigenous workers' stress was exacerbated by close links and responsibilities to their communities and a ‘dual accountability’, being constantly on call, playing multiple roles, complex personal and professional lives, and needing to interact with multiple agencies. Many Indigenous AOD workers had developed mechanisms to deal with work-related pressures and received valued support from their communities. The study identified the importance of workforce strategies to improve Indigenous workers' well-being and reduce stress, including: mutual support networks, training in assertiveness and boundary setting, workloads that take account of Indigenous ways of working, adequate remuneration, supervision and mentorship, and cultural sensitivity training for non-Indigenous workers. [Roche AM, Duraisingam V, Trifonoff A, Battams S, Freeman T, Tovell A, Weetra D, Bates N. Sharing stories: Indigenous alcohol and other drug workers' well-being, stress and burnout. Drug Alcohol Rev 2013;32:527–535]