Measure of Processes of Care: a review of 20 years of research

Authors

  • Barbara J Cunningham,

    1. CanChild Centre for Childhood Disability Research, McMaster University, Hamilton, ON, Canada
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  • Peter L Rosenbaum

    Corresponding author
    1. CanChild Centre for Childhood Disability Research, McMaster University, Hamilton, ON, Canada
    • Correspondence to Peter Rosenbaum, CanChild Centre for Childhood Disability Research, Institute for Applied Health Sciences, McMaster University, 1400 Main Street West, Room 408 Hamilton, ON L8S 1C7, Canada. E-mail: rosenbau@mcmaster.ca

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Abstract

Aim

This article reviews literature on findings from the Measure of Processes of Care (MPOC) to assess family-centred services.

Method

Systematic searches for papers citing MPOC in both PubMed and Web of Science identified 107 articles. Fifty-five met the criterion for inclusion in this review in that they reported MPOC data.

Results

Over the past 20 years MPOC has been used in settings additional to the children's treatment centres for which it was designed; used in 11 countries and translated into 14 languages; and used to measure change in respondents' perceptions over time. MPOC findings have also informed our understanding of the provision of family-centred services. Overall, parents report that service providers do a good job of providing respectful, comprehensive services in partnership with families, but that there remain limitations in the provision of general information, an area for improvement. Finally, MPOC has been shown to correlate with various other measures related to the provision of family-centred services.

Interpretation

The MPOC ‘family’ of measures can be used to assess both families' and service providers' experiences and perceptions of the family-centredness of services received/provided. Opportunities abound for further research enquiries.

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