No Empathy – No Service
Article first published online: 9 OCT 2013
© 2013 The Design Management Institute
Design Management Review
Volume 24, Issue 3, pages 58–64, Fall 2013
How to Cite
Tripp, C. (2013), No Empathy – No Service. Design Management Review, 24: 58–64. doi: 10.1111/drev.10253
- Issue published online: 9 OCT 2013
- Article first published online: 9 OCT 2013
Empathy is the launching pad for new ideas about how you might be of greater service.
Empathy arrives when a company is able to put aside its own “lens” and see through the customer's eyes.