Design Management Review

Cover image for Vol. 24 Issue 3

Fall 2013

Volume 24, Issue 3

Pages 2–75

  1. President's Letter

    1. Top of page
    2. President's Letter
    3. Original Articles
    1. President's Letter (pages 2–3)

      MICHAEL WESTCOTT

      Article first published online: 9 OCT 2013 | DOI: 10.1111/drev.10243

  2. Original Articles

    1. Top of page
    2. President's Letter
    3. Original Articles
    1. Q&A (pages 4–9)

      Nathan Shedroff, Andy Polaine, Lavrans Løvlie and Fred Leichter

      Article first published online: 9 OCT 2013 | DOI: 10.1111/drev.10244

    2. Orchestrating Designable Touchpoints for Service Businesses (pages 14–21)

      Kyongsill Lee, Kyung-won Chung and Ki-Young Nam

      Article first published online: 9 OCT 2013 | DOI: 10.1111/drev.10246

    3. Designing a Multi-Channel Service Experience (pages 30–37)

      Satu Miettinen and Essi Kuure

      Article first published online: 9 OCT 2013 | DOI: 10.1111/drev.10248

    4. Understanding Ideal Experiences (pages 38–39)

      Justine Carleton Gage and Spencer Murrell

      Article first published online: 9 OCT 2013 | DOI: 10.1111/drev.10249

    5. Defining the Role of Service Design in Healthcare (pages 40–47)

      Giulia Teso, Giulio Ceppi, Annarita Furlanetto, Claudio Dario and Gianluigi Scannapieco

      Article first published online: 9 OCT 2013 | DOI: 10.1111/drev.10250

    6. Orange: A Service Design Case Study (pages 48–49)

      Andy Polaine, Lavrans Løvlie and Ben Reason

      Article first published online: 9 OCT 2013 | DOI: 10.1111/drev.10251

    7. Design-Driven Service Innovation at Korea Telecom (pages 50–57)

      Bo-Young Kim, Lee-Hwan Kang and Jae-Hee Lim

      Article first published online: 9 OCT 2013 | DOI: 10.1111/drev.10252

    8. No Empathy – No Service (pages 58–64)

      Cindy Tripp

      Article first published online: 9 OCT 2013 | DOI: 10.1111/drev.10253

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