• Open Access

A design process for using normative models in shared decision making: a case study in the context of prenatal testing

Authors

  • Sivan Rapaport PhD,

    Corresponding author
    1. Department of Industrial Engineering and Management & Telekom Innovation Laboratories, Ben-Gurion University of the Negev, Beer-Sheva, Israel
    • Correspondence

      Sivan Rapaport PhD,

      Department of Industrial Engineering and Management & Telekom Innovation Laboratories

      Ben-Gurion University of the Negev

      1 Ben-Gurion Blvd.

      Beer-Sheva 84105

      Israel

      E-mail: SivanRap@post.bgu.ac.il

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  • Moshe Leshno MD PhD,

    1. Management of Technology and Information Systems Department, The Leon Recanati Graduate School of Business Administration, Tel Aviv University, Tel Aviv, Israel
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  • Lior Fink PhD

    1. Department of Industrial Engineering and Management, Ben-Gurion University of the Negev, Beer-Sheva, Israel
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Abstract

Background

Shared decision making (SDM) encourages the patient to play a more active role in the process of medical consultation and its primary objective is to find the best treatment for a specific patient. Recent findings, however, show that patient preferences cannot be easily or accurately judged on the basis of communicative exchange during routine office visits, even for patients who seek to expand their role in medical decision making (MDM).

Objective

The objective of this study is to improve the quality of patient–physician communication by developing a novel design process for SDM and then demonstrating, through a case study, the applicability of this process in enabling the use of a normative model for a specific medical situation.

Design

Our design process goes through the following stages: definition of medical situation and decision problem, development/identification of normative model, adaptation of normative model, empirical analysis and development of decision support systems (DSS) tools that facilitate the SDM process in the specific medical situation.

Case study

This study demonstrates the applicability of the process through the implementation of the general normative theory of MDM under uncertainty for the medical–financial dilemma of choosing a physician to perform amniocentesis.

Discussion

The use of normative models in SDM raises several issues, such as the goal of the normative model, the relation between the goals of prediction and recommendation, and the general question of whether it is valid to use a normative model for people who do not behave according to the model's assumptions.

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