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Patients' satisfaction with the quality of nursing care provided: The Saudi experience

Authors

  • Mohammad A Atallah RN MSN PhD,

    Associate Director of Nursing Education and Quality Improvement
    1. Department of Nursing, King Khalid University Hospital-King Saud University, Riyadh, Kingdom of Saudi Arabia
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  • Ayman M Hamdan-Mansour RN MSN PhD,

    Associate Professor, Corresponding author
    1. Psychiatric and Mental Health Nursing, Department of Community Health Nursing, Faculty of Nursing, The University of Jordan, Amman, Jordan
    • Correspondence: Ayman M Hamdan-Mansour, Psychiatric and Mental Health Nursing, Department of Community Health Nursing, Faculty of Nursing, University of Jordan, Amman 11942, Jordan. Email: a.mansour@ju.edu.jo; aymanjabay@gmail.com

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  • Mohammad M Al-Sayed RN MSN PhD,

    Director of Nursing
    1. Department of Nursing, King Khalid University Hospital-King Saud University, Riyadh, Kingdom of Saudi Arabia
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  • Ahmad E Aboshaiqah BSHA BSN MS MHHA PhD

    Assistant Professor
    1. Nursing Administration and Education Department, College of Nursing, King Saud University, Riyadh, Saudi Arabia
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Abstract

Patient's satisfaction has emerged as a central focus of health-care delivery during the last decades, and nursing care became one significant component of patient's satisfaction. The purpose of this study is to examine patients' satisfaction with quality of nursing care provided in Saudi Arabia. Cross-sectional descriptive correctional design was used to recruit 100 patients from one regional hospital in Saudi Arabia. Data collected using structured interview from patients related to six dimensions of nursing care. Patients had a high level of satisfaction with nursing care provided (86% agreement rate). Language (56% disagreement rate), discharge information (56% disagreement rate) and availability (20% disagreement rate) have been identified with the lowest rates of patients satisfaction. Nursing leaders and health-care administrators need to maintain quality nursing care and develop strategies for improving nursing care emphasizing language as barrier and strategies of information dissemination.

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