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Patient satisfaction with primary health-care services in Kuwait

Authors

  • Muhammad Alotaibi PhD,

    Assistant Professor, Corresponding author
    1. Health Information Administration Department, Faculty of Allied Health Sciences, Kuwait University, Sulaibikhat, Kuwait, Kuwait
    • Correspondence: Muhammad Alotaibi, Health Information Administration Department, Faculty of Allied Health Sciences, Kuwait University, PO Box 31470, Sulaibikhat 90805, Kuwait. Email: alotaibi@hsc.edu.kw

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  • Talal Alazemi MB BCH,

    Head
    1. Fahaheel Specialty Clinic, Ministry of Health, Kuwait, Fahaheel, Kuwait
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  • Fahad Alazemi MB BCH MRCGPI-Kuw,

    Head
    1. South Sabahiya Clinic, Ministry of Health, Kuwait, Sabahiya, Kuwait
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  • Yusif Bakir PhD

    Senior Lecturer
    1. Radiologic Sciences Department, Faculty of Allied Health Sciences, Kuwait University, Sulaibikhat, Kuwait, Kuwait
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Abstract

The study aims to evaluate patient satisfaction with respect to primary health-care services in Kuwait.A total of 245 patients completed the General Practice Assessment Questionnaire postconsultation version 2.0. Two statistically significant differences of patients' satisfaction with sex and level of education were found. Overall satisfaction was higher among men than women (P = 0.002), and it was also higher among those with university degree of education than the other levels of education (P = 0.049). We also found statistically significant differences of patients' responses over sex for three themes, namely: satisfaction with receptionists, satisfaction with access and satisfaction with communication; and over the age for one theme: satisfaction with access. There was no statistically significant differences of patients' responses over nationality for all themes. Satisfaction is a multifactorial and no one factor alone could provide satisfaction with primary health services in Kuwait.

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