Diana Clarke, PhD, RN.
Emergency department staff attitudes towards mental health consumers: A literature review and thematic content analysis
Article first published online: 26 AUG 2013
© 2013 Australian College of Mental Health Nurses Inc.
International Journal of Mental Health Nursing
Volume 23, Issue 3, pages 273–284, June 2014
How to Cite
Clarke, D., Usick, R., Sanderson, A., Giles-Smith, L. and Baker, J. (2014), Emergency department staff attitudes towards mental health consumers: A literature review and thematic content analysis. International Journal of Mental Health Nursing, 23: 273–284. doi: 10.1111/inm.12040
Rachel Usick, BSc.
Ana Sanderson, BNurs (Hons), RMN, CPN Cert.
Lori Giles-Smith, MLIS.
John Baker, PhD, RMN, RNT.
- Issue published online: 10 APR 2014
- Article first published online: 26 AUG 2013
- Manuscript Accepted: JUL 2013
- Manitoba Health: Mental Health, Addictions, and Spiritual Care Branch
- Gordon and Jean Southam/Association of Commonwealth Universities Titular Fellowship
- emergency department;
- mental health;
- thematic synthesis
Visits to the emergency department (ED) for mental health reasons account for 10–15% of all visits. Consumers of mental health ED services, however, report that they often feel sent to the back of the queue and that their mental health concerns are not taken seriously, suggesting that societal stigma has impacted their care in the ED. In this study, we systematically explore the research concerning the attitudes of ED professional staff towards those who present with issues related to mental health. Four themes emerge from the literature: consumer perspectives, whose tenor is generally one of negativity; staff-reported attitudes and influencing factors, such as age, experience, and confidence in working with mental health presentations; the environmental climate of the ED, which might not be conducive to good mental health care; and interventions that have been used to evaluate changes in attitudes.