The author is indebted to Robert S. Collins of IMD, John Haywood-Farmer of the University of Western Ontario, James D. Blocher of Indiana University, and two anonymous referees for their comments on previous drafts of this article.
Service Businesses and Productivity*
Article first published online: 9 JUL 2004
Volume 35, Issue 3, pages 333–347, August 2004
How to Cite
Schmenner, R. W. (2004), Service Businesses and Productivity. Decision Sciences, 35: 333–347. doi: 10.1111/j.0011-7315.2004.02558.x
- Issue published online: 9 JUL 2004
- Article first published online: 9 JUL 2004
- [Received: January 2003. Accepted: December 2003.]
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