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References

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    J. Nielsen, “Loyalty on the Web,” Alertbox, August 1, 1997.
  • [2]
    A. Light, Expectations of New Media: An Evaluation of the Use and Usability of The Guardian's Election ‘97 Website, doctoral dissertation, 1998.
  • [3]
    R. Riedl, “Patterns in Computer-mediated Discussions,” Mindweave, R.Mason and A.Kaye, eds., Pergamon Press, Oxford , 1989.
  • [4]
    R. Bentley and P. Dourish, “Medium versus Mechanism: Supporting Collaboration Through Customisation,” Proceedings of the Fourth European Conference on Computer-supported Cooperative Work, H.Marmolin, Y.Sundblad, and K.Schmidt, eds., Kluwer Academic, Dordrecht , 1995.
  • [5]
    H. Rheingold, The Virtual Community: Finding Connection in a Computerised World, Secker and Warburg, London , 1994.
  • [6]
    T. Erickson, “Social Interaction on the Net: Virtual Community as Particpatory Genre,” Proceedings of the 30th Hawaii International Conference on Systems Sciences, Hawaii , January 1996.