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Original Article
Exploring the relationship between perceptions of social capital and enacted support online
Article first published online: 9 JUL 2012
DOI: 10.1111/j.1083-6101.2012.01585.x
© 2012 International Communication Association
Additional Information
How to Cite
Stefanone, M. A., Kwon, K. H. and Lackaff, D. (2012), Exploring the relationship between perceptions of social capital and enacted support online. Journal of Computer-Mediated Communication, 17: 451–466. doi: 10.1111/j.1083-6101.2012.01585.x
Publication History
- Issue published online: 9 JUL 2012
- Article first published online: 9 JUL 2012
- Manuscript Accepted: 14 AUG 2011
- Manuscript Revised: 1 AUG 2011
- Manuscript Received: 17 DEC 2010
- Abstract
- Article
- References
- Cited By
Keywords:
- online social capital;
- social networks;
- enacted support;
- perceptions;
- behavior
Abstract
Online social networking sites enable users to connect with large, heterogeneous groups of people. While extant research suggests individuals benefit psychologically from the perception that they are well connected, little is known about the nature of tangible resources embedded in these online networks. In this study 49 participants sent 588 requests for instrumental help to their Facebook friends to determine the accessibility of networked resources and online social capital. Almost 80% of these modest requests went unanswered, and perceived bridging and bonding capital did not explain enacted support. However, people who occupied socially prestigious positions were the most likely to benefit from their friend's help. These results suggest that expansive mediated networks may yield limited instrumental benefits.