Measuring patients' satisfaction with nursing: 1990–1994

Authors

  • L H Thomas PhD BA(Hons) RGN,

    Corresponding author
    1. Research Associate, Centre for Health Services Research, University of Newcastle, Newcastle upon Tyne, England
      LH Thomas, Centre for Health Services Research University of Newcastle, 21 Claremonth Place, Newcastle upon Tyne NE2 4AA, England
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  • S Bond PhD RGN FRCN

    1. Professor of Nursing Research, Centre for Health Services Research, University of Newcastle, Newcastle upon Tyne, England
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LH Thomas, Centre for Health Services Research University of Newcastle, 21 Claremonth Place, Newcastle upon Tyne NE2 4AA, England

Abstract

Assessing patients' satisfaction with the care they receive is assuming greater importance in the new-style National Health Service This paper reviews recent developments in the measurement of patients' satisfaction with nursing, including new approaches and taking into account increased interest in users' opinions Studies published since 1990 generally demonstrate lack of clarity with regard to the purpose and intent of the study, as well as a lack of conceptual rigour and methodological investment However, several new approaches were found upon which future nursing research could build

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