Quality audit – a review of the literature concerning delivery of continence care

Authors

  • JEAN SWAFFIELD MSc, BSc(Hons), RON, RSCN, DN, DNT, PWT, FETC

    1. Senior Lecturer, Department of Nursing Studies, University of Glasgow, 68 Oakfield Ave, Glasgow G128LS, UK
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Summary

  • This paper outlines the role of quality audit within the framework of quality assurance, presenting the concurrent and retrospective approaches available.
  • The literature survey provides a review of the limited audit tools available and their application to continence services and care delivery, as well as attempts to produce tools from national and local standard setting. Audit is part of a process; it can involve staff, patients and their relatives and the team of professionals providing care, as well as focusing on organizational and management levels.
  • In an era of market delivery of services there is a need to justify why audit is important to continence advisors and managers. Effectiveness, efficiency and economics may drive the National Health Service, but quality assurance, which includes standards and audit tools, offers the means to ensure the quality of continence services and care to patients and auditing is also required in the purchaser/provider contracts for patient services.
  • An overview and progress to date of published and other a projects in auditing continence care and service is presented. By outlining and highlighting the audit of continence service delivery and care as a basis on which to build quality assurance programmes, it is hoped that this knowledge will be shared through the setting up of a central auditing clearing project.

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