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Keywords:

  • cancer chemotherapy;
  • communication;
  • data analysis

Summary

  • Existing studies indicate the importance of the communication that takes place within specific nursing procedures, but a body of knowledge in this area has yet to be developed.
  • This study explores the verbal communication that took place when nurses were administering cytotoxic chemotherapy in a specialized gynaecological oncology unit.
  • Most interactions were initiated by the nurses and concentrated on information giving.
  • Detailed, clear and precise explanations were provided, reflecting the highly technical nature of the procedure.
  • The nurses rarely made any assessment of the patients' understanding of the situation, their preconceptions, or their feelings.
  • It is suggested that there is a need to structure and improve the emotional, supportive, and information-giving techniques employed by nurses.