Assessing patient satisfaction. Part 2. Findings: nursing, the hospital and patients' concerns
Article first published online: 18 DEC 2007
Journal of Clinical Nursing
Volume 5, Issue 1, pages 33–40, January 1996
How to Cite
PONTIN, D. J. T. and WEBB, C. (1996), Assessing patient satisfaction. Part 2. Findings: nursing, the hospital and patients' concerns. Journal of Clinical Nursing, 5: 33–40. doi: 10.1111/j.1365-2702.1996.tb00224.x
- Issue published online: 18 DEC 2007
- Article first published online: 18 DEC 2007
- Accepted for publication 15 February 1995
- administration of services;
- patient satisfaction;
- primary nursing;
- ward environment
- •Part 1 of this article discussed the process of evaluating patient satisfaction by means of unstructured, in-depth interviews.
- •In this part, the content of interviews will be presented and the analytic domains derived from the research will be described.
- •These are ‘nursing’, ‘the hospital’ and ‘patients’ concerns', and the categories which make up these domains will be discussed.