Patient satisfaction in home health care

Authors

  • Said Abusalem,

    1. Authors:Said Abusalem, PhD, RN, Assistant Professor, School of Nursing, University of Louisville, Louisville, KY; John A Myers, PhD, MSPH, Assistant Professor, University of Louisville, Louisville, KY, USA; Yousef Aljeesh, PhD, RN, Associate Professor, I. University of Gaza, Gaza, Gaza Strip
    Search for more papers by this author
  • John A Myers,

    1. Authors:Said Abusalem, PhD, RN, Assistant Professor, School of Nursing, University of Louisville, Louisville, KY; John A Myers, PhD, MSPH, Assistant Professor, University of Louisville, Louisville, KY, USA; Yousef Aljeesh, PhD, RN, Associate Professor, I. University of Gaza, Gaza, Gaza Strip
    Search for more papers by this author
  • Yousef Aljeesh

    1. Authors:Said Abusalem, PhD, RN, Assistant Professor, School of Nursing, University of Louisville, Louisville, KY; John A Myers, PhD, MSPH, Assistant Professor, University of Louisville, Louisville, KY, USA; Yousef Aljeesh, PhD, RN, Associate Professor, I. University of Gaza, Gaza, Gaza Strip
    Search for more papers by this author

Said Abusalem, Assistant Professor, School of Nursing, University of Louisville, Louisville, KY 40202, USA. Telephone: +1 502 819 4052.
E-mail: skabus0@louisville.edu

Abstract

Aims and objectives.  To assess the current use of patient satisfaction measures in home health care and to examine the reliability and validity of current measures of patient satisfaction in home health care.

Background.  Patient satisfaction has been one of the widely used measures in home health care as an indicator of quality of care. A few efforts have been made to develop psychometrically sound patient satisfaction scales for use in home health care.

Design.  A critical review of the literature.

Methods.  Electronic databases were systematically searched to identify the studies or publications that measured and addressed patient satisfaction and its measurement in home health care.

Results.  The review of the literature showed that patient satisfaction measures have been used in the evaluation of care programmes including rehabilitation programmes, discharge and home follow-up programmes, care process and management practices. Also, patient satisfaction measures were used to evaluate new care protocols and treatments.

Conclusions.  Home healthcare agencies need valid and reliable patient satisfaction scales. Frameworks of patient satisfaction are still in their early developmental stage. Only some of the variables related to patient satisfaction are explained by many frameworks.

Relevance to clinical practice.  Home healthcare mangers and researchers need to take in consideration the reliability and validity of measures and tools of patient satisfaction.

Ancillary