Factors influencing nurses’ decisions to raise concerns about care quality
Article first published online: 23 APR 2007
Journal of Nursing Management
Volume 15, Issue 4, pages 392–402, May 2007
How to Cite
ATTREE, M. (2007), Factors influencing nurses’ decisions to raise concerns about care quality. Journal of Nursing Management, 15: 392–402. doi: 10.1111/j.1365-2834.2007.00679.x
- Issue published online: 23 APR 2007
- Article first published online: 23 APR 2007
- Accepted for publication: 11 May 2006
- organizational system;
Aim To explore factors that influence nurses’ decisions to raise concerns about standards of practice.
Background Health care practitioners have a key role in monitoring care quality. Nurses are required by their professional body to raise concerns about standards; however, under-reporting is the norm.
Method Grounded theory was used to collect and analyse data from semi-structured interviews with 142 practising nurses, theoretically sampled from three Acute NHS Trusts in England.
Findings Fear of repercussions, retribution, labelling and blame for raising concerns, about which they predicted nothing would be done, were identified as disincentives to raising concerns. Reporting was perceived as a high-risk:low-benefit action. Nurses lacked confidence in reporting systems.
Conclusions Disincentives to reporting need to be addressed if an open culture, which promotes quality, safety and learning, is to be developed. Findings give cause for concern and indicate a need to review organizational and professional guidelines, and organizational reporting systems.