The relationship between emotional intelligence competencies and preferred conflict-handling styles
Article first published online: 7 AUG 2008
© 2008 The Author. Journal compilation © 2008 Blackwell Publishing Ltd
Journal of Nursing Management
Volume 16, Issue 8, pages 974–983, November 2008
How to Cite
MORRISON, J. (2008), The relationship between emotional intelligence competencies and preferred conflict-handling styles. Journal of Nursing Management, 16: 974–983. doi: 10.1111/j.1365-2834.2008.00876.x
- Issue published online: 28 NOV 2008
- Article first published online: 7 AUG 2008
- Accepted for publication: 7 February 2008
- emotional intelligence;
- interpersonal relationships;
Aims The purpose of this study was to determine if a relationship exists between emotional intelligence (EI) and preferred conflict-handling styles of registered nurses.
Background Conflict cannot be eliminated from the workplace therefore learning appropriate conflict-handling skills is important.
Methods Ninety-four registered nurses working in three south Mississippi healthcare facilities participated in this quantitative study. Ninety-two valid sets of data instruments were collected for this study.
Results Higher levels of EI positively correlated with collaborating and negatively with accommodating.
Conclusions The issue of occupational stress and conflict among nurses is a major concern. It is imperative nurses learn how to effectively handle conflict in the work environment. Developing the competencies of EI and understanding how to effectively handle conflict is necessary for nurses working in a highly stressful occupation.
Implications for nursing management Effective leadership management includes conflict management and collaboration. The art of relationship management is necessary when handling other people’s emotions. When conflict is approached with high levels of EI, it creates an opportunity for learning effective interpersonal skills. Understanding how EI levels and conflict skills correlate can be used to improve interpersonal relationships in a healthcare facility.