Workplace empowerment, incivility, and burnout: impact on staff nurse recruitment and retention outcomes
Article first published online: 20 APR 2009
© 2009 The Authors. Journal compilation © 2009 Blackwell Publishing Ltd
Journal of Nursing Management
Special Issue: This issue: Discussions on Job Satisfaction, Work Environment and Burnout Issue editors: Kristiina Hyrkäs and Denise Dende
Volume 17, Issue 3, pages 302–311, April 2009
How to Cite
SPENCE LASCHINGER, H. K., LEITER, M., DAY, A. and GILIN, D. (2009), Workplace empowerment, incivility, and burnout: impact on staff nurse recruitment and retention outcomes. Journal of Nursing Management, 17: 302–311. doi: 10.1111/j.1365-2834.2009.00999.x
- Issue published online: 20 APR 2009
- Article first published online: 20 APR 2009
- Accepted for publication: 7 February 2009
Aim The aim of this study was to examine the influence of empowering work conditions and workplace incivility on nurses’ experiences of burnout and important nurse retention factors identified in the literature.
Background A major cause of turnover among nurses is related to unsatisfying workplaces. Recently, there have been numerous anecdotal reports of uncivil behaviour in health care settings.
Method We examined the impact of workplace empowerment, supervisor and coworker incivility, and burnout on three employee retention outcomes: job satisfaction, organizational commitment, and turnover intentions in a sample of 612 Canadian staff nurses.
Results Hierarchical multiple linear regression analyses revealed that empowerment, workplace incivility, and burnout explained significant variance in all three retention factors: job satisfaction (R2 = 0.46), organizational commitment (R2 = 0.29) and turnover intentions (R2 = 0.28). Empowerment, supervisor incivility, and cynicism most strongly predicted job dissatisfaction and low commitment (P < 0.001), whereas emotional exhaustion, cynicism, and supervisor incivility most strongly predicted turnover intentions.
Conclusions In our study, nurses’ perceptions of empowerment, supervisor incivility, and cynicism were strongly related to job satisfaction, organizational commitment, and turnover intentions.
Implications for nursing management Managerial strategies that empower nurses for professional practice may be helpful in preventing workplace incivility, and ultimately, burnout.