The author has previously received payment for conflict interventions work.
A literature review of conflict communication causes, costs, benefits and interventions in nursing
Article first published online: 18 FEB 2010
© 2010 The Author. Journal compilation © 2010 Blackwell Publishing Ltd
Journal of Nursing Management
Special Issue: This issue: Managing in a changing world Issue editor: Melanie Jasper
Volume 18, Issue 2, pages 145–156, March 2010
How to Cite
BRINKERT, R. (2010), A literature review of conflict communication causes, costs, benefits and interventions in nursing. Journal of Nursing Management, 18: 145–156. doi: 10.1111/j.1365-2834.2010.01061.x
- Issue published online: 9 MAR 2010
- Article first published online: 18 FEB 2010
- Accepted for publication: 12 October 2009
brinkert r. (2010) Journal of Nursing Management 18, 145–156 A literature review of conflict communication causes, costs, benefits and interventions in nursing
Aim This paper reviews the literature on conflict communication in nursing in order to prioritize research, theory and interventions that will support nurse managers and staff nurses.
Background Conflict is pervasive in nursing and has many costs, including burnout, higher absenteeism and higher turnover. Increased and more effective use of conflict management seems important in sustaining and developing the field.
Methods The literature study focused on the intersection of nursing, communication and conflict. The review primarily drew from the nursing and communication disciplines.
Results While much is known about the sources and costs of conflict in nursing, more can be done to research the benefits of conflict and intervene effectively.
Conclusions Conflict is a routine feature of nursing. Nonetheless, sources can be managed, costs decreased and benefits increased with indirect and direct interventions.
Implications for nursing management Nurse managers can support themselves and others in working through conflict by normalizing conflict, employing proven proactive and reactive interventions and by helping to build integrated conflict management systems.