Patient information and participation still in need of improvement: evaluation of patients’ perceptions of quality of care
Article first published online: 1 FEB 2011
© 2011 The Authors. Journal compilation © 2011 Blackwell Publishing Ltd
Journal of Nursing Management
Special Issue: This issue: Innovation in Nursing Practice: a Means to Tackling the Global Challenges Facing Nurses, Midwives and Nurse Leaders and Managers in the Future Issue editors: Rob McSherry and Mary Douglas
Volume 19, Issue 2, pages 226–236, March 2011
How to Cite
FRÖJD, C., SWENNE, C. L., RUBERTSSON, C., GUNNINGBERG, L. and WADENSTEN, B. (2011), Patient information and participation still in need of improvement: evaluation of patients’ perceptions of quality of care. Journal of Nursing Management, 19: 226–236. doi: 10.1111/j.1365-2834.2010.01197.x
- Issue published online: 7 MAR 2011
- Article first published online: 1 FEB 2011
- Accepted for publication: 22 September 2010
- nursing management;
- patient participation;
- quality of care
Fröjd c., Swenne c.l., Rubertsson c., Gunningberg l. &Wadensten b. (2011)Journal of Nursing Management19, 226–236 Patient information and participation still in need of improvement: evaluation of patients’ perceptions of quality of care
Aims To identify areas in need of quality improvement by investigating inpatients’ perceptions of quality of care, and to identify differences in perceptions of care related to patient gender, age and type of admission.
Background Nursing managers play an important role in the development of high-quality care.
Methods Quality of care was assessed using the Quality from the Patients’ Perspective (QPP). In all, 2734 inpatients at a Swedish university hospital completed the QPP.
Results Inadequate quality was identified for 15 out of 24 items, e.g. information given on treatment and examination results, opportunities to participate in decisions related to care and information on self-care. Patients with emergency admissions reported lower scores for quality of information and doctors’ care than did patients with planned admissions.
Conclusion Results from the present survey identified areas in need of quality improvement and differences in perceived care quality between patients. Quality of care must be developed in close collaboration with other healthcare professionals; in this respect, nursing managers could play an important role.
Implications for nursing management Nursing managers could play a more active part in measuring quality of care, and in using results from such measurements to develop and improve quality of care.