Speaking up, being heard: registered nurses’ perceptions of workplace communication

Authors


Maryanne Garon
California State University Fullerton
P.O. Box 6868
Fullerton
CA 92834-6868
USA
E-mail:mgaron@fullerton.edu

Abstract

garon m. (2012) Journal of Nursing Management 20, 361–371
Speaking up, being heard: registered nurses’ perceptions of workplace communication

Aims  The aim of the present study was to explore nurses’ perceptions of their own ability to speak up and be heard in the workplace.

Background  Nurses are central to patient care and patient safety in hospitals. Their ability to speak up and be heard greatly impacts their own work satisfaction, team work as well as patient safety.

Method  The present study utilized a qualitative approach, consisting of focus group interviews of 33 registered nurses (RNs), in staff or management positions from a variety of healthcare settings in California, USA. Data were analysed using thematic content analysis.

Results  Findings were organized into three categories: influences on speaking up, transmission and reception of a message and outcomes or results. The present study supported the importance of the manager in setting the culture of open communication.

Implications for Nurse Managers  It is anticipated that findings from the present study may increase understandings of nurse views of communication within healthcare settings. The study highlights the importance of nurse managers in creating the communication culture that will allow nurses to speak up and be heard. These open communication cultures lead to better patient care, increased safety and better staff satisfaction.

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