Social support and work engagement: a study of Malaysian nurses
Article first published online: 16 AUG 2012
© 2012 John Wiley & Sons Ltd
Journal of Nursing Management
Special Issue: This issue: Contemporary Issues in Nursing Issue editor: Kristiina Hyrkas
Volume 21, Issue 8, pages 1083–1090, November 2013
How to Cite
OTHMAN, N. and NASURDIN, A. M. (2013), Social support and work engagement: a study of Malaysian nurses. Journal of Nursing Management, 21: 1083–1090. doi: 10.1111/j.1365-2834.2012.01448.x
- Issue published online: 17 NOV 2013
- Article first published online: 16 AUG 2012
- Accepted for publication: 18 May 2012
- Ministry of Higher Education (MOHE)
- Universiti Sains Malaysia
- co-worker support;
- social support;
- supervisor support;
- work engagement
othman n. & MOHD nasurdin a. (2012) Journal of Nursing Management Social support and work engagement: a study of Malaysian nurses
Aim This study addressed the question of whether social support (supervisor support and co-worker support) could contribute to the variance in work engagement.
Background Nurses, as customer-contact employees, play an important role in representing the organization’s competence. Their attitudes and behaviour toward patients has a significant influence on patients’ satisfaction and perception of quality of service.
Methods The sample comprised 402 staff nurses working in three general hospitals in Peninsular Malaysia. Variables included demographic information, Utrecht Work Engagement Scale and Social Support Scale. Data analysis included descriptive statistics, correlations and regression analysis.
Results Findings indicated that supervisor support was positively related to work engagement. Co-worker support was found to have no effect on work engagement.
Conclusions Supervisory support is an important predictor of work engagement for nurses.
Implications for nursing management Nursing management should provide more training to nurse supervisors and develop nurse mentoring programmes to encourage more support to nurses.