Knowledge is power: using nursing information management and leadership interventions to improve services to patients, clients and users


  • JANICE PHILLIPS RN (LD), Dip HE, Dip Mngt (CMI), Adv Dip in Management and Leadership (Middlesex University)

    1. Team Manager for Specialist Residential Services, Hertfordshire Partnership NHS Trust, Hertfordshire, UK
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Janice Phillips
15 Hare Crescent
WD25 7EE


Aim  This paper examines the purpose, role and function of information and information management within health care today. It is set within the context of a specialist forensic learning disability setting.

Background  Changes in politics, government legislation and reforms of the National Health Service (NHS) have created a need to equip managers with the necessary tools and skills to be able to lead and manage effectively. As such there has been a great emphasis upon specialist training, such as the government-driven Leading an Empowered Organisation courses, for nurse managers and nurses with leadership potential. Yet with the drive to generate a new wave culture within the NHS of inspirational leaders, are we still overlooking a critical and key area which is fundamental in achieving and delivering cost effective, quality health care – the area of information management within health care today?

Methods  The processes presented in this paper are structured through a strategic nursing management and leadership performance implementation model, the Clinical Nursing Leadership Learning and Action Process (CLINLAP) model, which facilitates work-based learning and capability development in the reality of everyday clinical activities. Through the model, the emphasis is to make clinical goals specific, roles explicit, processes clear and encourage these activities to be carried out within an environment of open relationships.

Results  The use of CLINLAP model assisted as a management and leadership technology to manage change in the workplace so as to improve services to patients in Yelday Lodge. Structured management and leadership interventions led to observable positive change in information management on Yelday Lodge.

Conclusions  The conclusion is that sustained quality information could be embedded in nursing practice at Yelday Lodge or elsewhere by evaluating and discussing the different information management approaches within the practice area through the use of structured management and leadership interventions. The use of the CLINLAP model is recommended for use as a model for managing information, knowledge and communication for results within nursing and health care services.