• 1
    Department of Health. Building on the Best: Choice, Responsiveness and Equity in the NHS. London: HMSO, 2003.
  • 2
    Starfield B. Primary Care: Concept, Evaluation and Policy. New York: Oxford University Press, 1992.
  • 3
    Fry J, Horder J. Primary Health Care in an International Context. Abingdon: Wace Burgess, 1994.
  • 4
    Jung H, Baerveldt C, Olesen F, Grol R, Wensing M. Patient characteristics as predictors of primary health care preferences: a systematic literature analysis. Health Expectations 2003; 6: 160181.
  • 5
    Linder-Pelz S. Social psychological determinants of patient satisfaction: a test of five hypotheses. Social Science and Medicine 1982; 16: 583589.
  • 6
    Wensing M, Jung H, Mainz J, Olesen F, Grol R. A systematic review of the literature on patient priorities for general practice care. Part 1: description of the research domain. Social Science and Medicine 1998; 47: 15731588.
  • 7
    Marshall M, Davies H. Public release of information on quality of care: how are health services and the public expected to respond? Journal of Health Services Research and Policy 2001; 6: 158162.
  • 8
    Bower P, Roland M, Campbell J, Mead N. Setting standards based on patients’ views on access and continuity: secondary analysis of data from the general practice assessment survey. British Medical Journal 2003; 326: 258.
  • 9
    Gelb Safran D, Kosinski M, Tarlov M et al. The Primary Care Assessment Survey: tests of data quality and measurement performance. Medical Care 1998; 36: 728739.
  • 10
    Van der Feltz-Cornelis P, Van Oppen P, Marwijk H, De Beurs E, Van Dyck R. A patient–doctor relationship questionnaire (PDRQ-9) in primary care: development and psychometric evaluation. General Hospital Psychiatry 2004; 26: 115120.
  • 11
    Grol R, Wensing M, Mainz J et al. Patients’ priorities with respect to general practice care: an international comparison. Family Practice 1999; 16: 411.
  • 12
    Grogan S, Conner M, Norman P, Willits D, Porter I. Validation of a questionnaire measuring patient satisfaction with general practitioner services. Quality in Health Care 2000; 9: 210215.
  • 13
    Rodney W, Quigley C, Werblun M, Sumbureru D, Shear C. Satisfaction of continuity patients in a family medicine residency: validation of a measurement tool. Family Practice Research Journal 1986; 5: 167176.
  • 14
    Greco M, Powell R, Sweeney K. The Improving Practice Questionnaire (IPQ): a practical tool for general practices seeking patient views. Education for Primary Care 2003; 14: 440448.
  • 15
    Meakin R, Weinman J. The ‘Medical Interview Satisfaction Scale’ (MISS-21) adapted for British general practice. Family Practice 2002; 19: 257263.
  • 16
    Weaver M, Ow C, Walker D, Degenhardt E. A questionnaire for patients’ evaluations of their physicians’ humanistic behaviours. Journal of General Internal Medicine 1993; 8: 135139.
  • 17
    Narthorst-Boos J, Munck I, Eckerlund I, Ekfeldt-Sandberg C. An evaluation of the QSP and the QPP: two methods for measuring patient satisfaction. International Journal for Quality in Healthcare 2001; 13: 257264.
  • 18
    Steine S, Finset A, Laerum E. A new, brief questionnaire (PEQ) developed in primary health care for measuring patients’ experience of interaction, emotion and consultation outcome. Family Practice 2001; 18: 410418.
  • 19
    Wensing M, Grol R, Smits A. Quality judgements by patients on general practitioner care: a literature analysis. Social Science and Medicine 1994; 38: 4553.
  • 20
    Buetow S. What do general practitioners and their patients want from general practice and are they receiving it? A framework. Social Science and Medicine 1995; 40: 213221.
  • 21
    Campbell S, Roland M, Buetow S. Defining quality of care. Social Science and Medicine 2000; 51: 16111625.
  • 22
    Gulliford M, Figueroa-Munoz J, Morgan M et al. What does ‘access to health care’ mean? Journal of Health Services Research and Policy 2002; 7: 186188.
  • 23
    Freeman G, Olesen F, Hjortdahl P. Continuity of care: an essential element of modern general practice? Family Practice 2004; 20: 623627.
  • 24
    Mead N, Bower P. Patient-centredness: a conceptual framework and review of the empirical literature. Social Science and Medicine 2000; 51: 10871110.
  • 25
    McGuiness C, Sibthorpe B. Development and initial validation of a measure of coordination of health care. International Journal for Quality in Health Care 2003; 15: 309318.
  • 26
    Jung H, Van Horne F, Wensing M, Hearnshaw H, Grol R. Which aspects of general practitioners’ behaviour determine patients’ evaluations of care. Social Science and Medicine 1998; 47: 10771087.
  • 27
    Stewart M, Brown J, Weston W, McWhinney I, McWilliam C, Freeman T. Patient-Centred Medicine: Transforming the Clinical Method. London: Sage, 1995.
  • 28
    Chew-Graham C, May C, Roland M. The harmful consequences of elevating the doctor–patient relationship to be a primary goal of the general practice consultation. Family Practice 2004; 21: 229231.
  • 29
    Burkitt Wright E, Holcombe C, Salmon P. Doctors’ communication of trust, care, and respect in breast cancer: qualitative study. British Medical Journal 2004; 328: 864868.
  • 30
    Crombie I, Davies H. Beyond health outcomes: the advantage of measuring process. Journal of Evaluation in Clinical Practice 1998; 4: 3138.
  • 31
    Shekelle P. New contract for general practitioners. British Medical Journal 2003; 326: 457458.
  • 32
    Phillips K, Johnson F, Maddala T. Measuring what people value: a comparison of ‘attitude’ and ‘preference’ surveys. Health Services Research 2002; 37: 16591679.
  • 33
    Murphy K, Jako R, Anhalt R. Nature and consequences of halo error: a critical analysis. Journal of Applied Psychology 1993; 78: 218225.
  • 34
    Williams B, Coyle J, Healy D. The meaning of patient satisfaction: an explanation of high reported levels. Social Science and Medicine 1998; 47: 13511359.
  • 35
    Fischoff B. Value elicitation: is there anything in there? American Psychologist 1991; 46: 835847.
  • 36
    Rohan M. A rose by any other name? The values construct. Personality and Social Psychology Review 2000; 4: 255277.
  • 37
    Coyle J. Exploring the meaning of ‘dissatisfaction’ with health care: the importance of ‘personal identity threat’. Sociology of Health and Illness 1999; 21: 95124.
  • 38
    Ryan M, Bate A, Eastmond C, Ludbrook A. Use of discrete choice experiments to elicit preferences. Quality in Health Care 2001; 10: i55i60.