• 1
    Païta M, Weill A. Les personnes en affection de longue duréee au 31 décembre 2007. Points de repère, 2008; 20: 18.
  • 2
    Observatoire National de la Démographie des Professions de Sante (ONDPS). Annual Report 2006–2007. The General Practice. Paris: ONDPS, 2008; 1: 1179.
  • 3
    WHO. The challenges of a changing world. The World Health Report 2008. Primary Health Care: Now More Than Ever. Geneva, Switzerland: WHO, 2008: 121.
  • 4
    Wendt C, Grimmeisen S, Rothgang H. Convergence or divergence of OECD health care systems? In: International Cooperation in Social Security: How to Cope with Globalisation? Oxford: Hart Publishing, 2005: 1543.
  • 5
    Starfield B, Shi L, Macinko J. Contribution of primary care to health systems and health. Milbank Quarterly, 2005; 83: 457502.
  • 6
    Stevenson FA, Cox K, Britten N, Dundar Y. A systematic review of the research on communication between patients and health care professionals about medicines: the consequences for concordance. Health Expectations, 2004; 7: 235245.
  • 7
    Safran D. Defining the future of primary care: what can we learn from patients?Annals of Internal Medicine, 2003; 138: 248255.
  • 8
    Lewis J. Patient views on quality care in general practice: literature review. Social Science and Medicine, 1994; 39: 655670.
  • 9
    Little P, Everitt H, Williamson I et al. Preferences of patients for patient centred approach to consultation in primary care: observational study. BMJ, 2001; 322: 468472.
  • 10
    Keeney S, Hasson F, McKenna H. A critical review of the Delphi technique as a research methodology for nursing. International Journal of Nursing Studies, 2001; 38: 195200.
  • 11
    Okoli C, Pawlowski S. The Delphi method as a reasearch tool: an example, design considerations and applications. Inf Manag, 2004; 42: 1529.
  • 12
    Mertens A, Cotter K, Foster B et al. Improving health care for adult survivors of childhood cancer: recommendations from a Delphi panel of health policy experts. Health Policy, 2004; 169: 169178.
  • 13
    Bardecki M. Participants’ response to the Delphi Method: an attitudinal perspective. Technol Forecast Soc Change, 1984; 25: 281292.
  • 14
    Starfield B. Primary Care: Concept, Evaluation, and Policy. New York: Oxford University Press, 1992.
  • 15
    Flocke S, Miller W, Crabtree B. Relationships between physician practice style, patient satisfaction, and attributes of primary care. Journal of Family Practice, 2002; 51: 835840.
  • 16
    Cheraghi-Sohi S, Bower P, Mead N, McDonald R, Whalley D, Roland M. What are the key attributes of primary care for patients? Building a conceptual ‘map’ of patient preferences. Health Expectations, 2006; 9: 275284.
  • 17
    Campbell S, Shield T, Rogers A, Gask L. How do stakeholder groups vary in a Delphi technique about primary mental health care and what factors influence their ratings?Qual Saf Health Care, 2004; 13: 428434.
  • 18
    Hall J, Dornan M. Patient sociodemographic characteristics as predictors of satisfaction with medical care: a meta-analysis. Social Science and Medicine, 1990; 30: 811818.
  • 19
    Anden A, Andersson S, Rudebeck C. Satisfaction is not all – patients’ perceptions of outcome of general practice consultations, a qualitative study. BMC Fam Pract, 2005; 6: 18.
  • 20
    Delgado A, Lopez-Fernandez LA, Luna JdD, Gil N, Jimenez M, Puga A. Patient expectations are not always the same. Journal of Epidemiology and Community Health, 2008; 62: 427434.
  • 21
    Grol R, Wensing M, Mainz J et al. Patients’ priorities with respect to general practice care: an international comparison. Family Practice, 1999; 16: 411.
  • 22
    Ishikawa H, Takayama T, Yamazaki Y, Seki Y, Katsumata N. Physician–patient communication and patient satisfaction in Japanese cancer consultations. Social Science and Medicine, 2002; 55: 301311.
  • 23
    Jung H, Wensing M, de Wilt A, Olesen F, Grol R. Comparison of patients’ preferences and evaluations regarding aspects of general practice care. Family Practice, 2000; 17: 236242.
  • 24
    Wensing M, Jung H, Mainz J, Olesen F, Grol R. A systematic review of the literature on patient priorities for general pratice care. Part1: description of the research domain. Social Science and Medicine, 1998; 47: 15731588.
  • 25
    Haggerty J, Pineault R, Beaulieu M-D et al. Practice features associated with patient-reported accessibility, continuity, and coordination of primary health care. Ann Fam Med, 2008; 6: 116123.
  • 26
    WHO. Declaration of Alma-Ata International Conference on Primary Health Care. 1978. Available at:, accessed 23 May 2011.
  • 27
    Hunter D, Shortt S, Walker P, Godwin M. Family physician views about primary care reform in Ontario: a postal questionnaire. BMC Fam Pract, 2004; 5: 2.
  • 28
    Peckham S. What choice implies for primary care. Br J Health Care Manag, 2004; 10: 210213.
  • 29
    Peckham S. The changing context of primary care. Public Finan Manag, 2006; 6: 504538.
  • 30
    Magarey A, Rogers W, Veale B, Weller D, Sibthorpe B. Dynamic Divisions. A Report of the 1997–98 Annual Survey of Divisions. Canberra, Australia: Commonwealth Department of Health and Aged Care, National Information Service, 1999.
  • 31
    Commonwealth Department of Health and Aged Care and the National Information Service. Primary care initiatives: enhanced primary care package. 2010. Available from:, accessed 13 August 2001.
  • 32
    King HA. Minimum Requirements for Primary Health Care Organisations. Wellington: Ministry of Health, 2001.
  • 33
    Hefford M, Crampton P, Foley J. Reducing health disparities through primary care reform: the New Zealand experiment. Health Policy, 2005; 72: 923.
  • 34
    Grumbach K, Selby J, Damberg C et al. Resolving the gatekeeper conundrum: what patients value in primary care and referrals to specialists. JAMA, 1999; 282: 261266.
  • 35
    Ostbye T, Yarnall KS, Krause KM, Pollak KI, Gradison M, Michener JL. Is there time for management of patients with chronic diseases in primary care?Ann Fam Med, 2005; 3: 209214.
  • 36
    Scott A, Watson M, Ross S. Eliciting preferences of the community for out of hours care provided by a general practitioners: a stated preference discrete choice experiment. Social Science and Medicine, 2003; 56: 803814.
  • 37
    Brody D, Miller S, Lerman C, Smith D, Lazaro C, Blum M. The relationship between patients’ satisfaction with their physicians and perceptions about interventions they desired and received. Medical Care, 1989; 27: 10271035.
  • 38
    Turner D, Tarrant C, Windridge K et al. Do patients value continuity of care in general practice? An investigation using stated preference discrete choice experiments. J Health Serv Res Policy, 2007; 12: 132137.
  • 39
    Wagner E, Grothaus L, Sandhu N et al. Chronic care clinics for diabetes in primary care: a system-wide randomized trial. Diabetes Care, 2001; 25: 695700.