Family caregivers’ perceptions of hospital-based allied health services post-stroke: Use of the Measure of Processes of Care to investigate processes of care


  • Annette Lovat BAppSc (OT) Hons; Occupational Therapist. Rachel Mayes PhD, BAppSc (OT) Hons; FHS Postdoctoral Research Fellow. David McConnell PhD, BAppSc (OT) Hons; Associate Professor. Lindy Clemson PhD, MAppSc (OT), BAppSc (OT); Associate Professor.

Rachel Mayes, Australian Family & Disability Studies Research Collaboration, Faculty of Health Sciences, University of Sydney, P.O. Box 170, Lidcombe, NSW 1825, Australia. Email:


Aim: To investigate family caregiver perceptions of allied health professional processes of care and support in hospital following stroke, and to test an adapted version of the Measure of Processes of Care (MPOC) for its suitability of use in the stroke care setting.

Methods: The first stage involved the adaptation and refinement of the MPOC, designed to measure caregiver perceptions of processes of professional care and support across five care dimensions. The second stage involved mailing out of questionnaires to primary caregivers of stroke survivors. A total of 107 completed questionnaires were included in the analysis. The reliability of the adapted questionnaire was assessed and summary statistics were computed.

Results: The reliability of the adapted MPOC was found to be high, with good internal consistency of items within each subscale. Mean scores indicated that caregivers were most likely to report negative perceptions of the way allied health professionals engaged with and supported them, particularly in the area of information provision.

Conclusion: The number of families being affected by stroke is predicted to rise substantially in the near future. Allied health professionals have a significant role to play in supporting family caregivers. Results highlight caregiver-identified areas of weakness in current clinical practice.