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A survey of patient satisfaction in a metropolitan Emergency Department: Comparing nurse practitioners and emergency physicians

Authors

  • Natasha Jennings RN BN CCC(Emerg) GradDipAdvClinNurs MN(Melb),

    Corresponding author
    1. Emergency Nurse Practitioner, The Alfred Emergency and Trauma Centre, Prahran, Victoria, Australia
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  • Geraldine Lee MPhil RGN BSc PGDE,

    1. Masters of Nurse Practitioner Program Coordinator, Division of Nursing and Midwifery, Latrobe University, Bundoora, Melbourne, Victoria, Australia
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  • Kylie Chao RN PGD(Emerg) MN,

    1. Emergency Nurse Practitioner, The Alfred Emergency and Trauma Centre, Prahran, Victoria, Australia
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  • Simon Keating RN BN PGD(Emerg) DipBusiness MN

    1. Emergency Nurse Practitioner Candidate, The Alfred Emergency and Trauma Centre, Prahran, Victoria, Australia
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Natasha Jennings, The Alfred Emergency and Trauma Centre, Commercial Road, Prahran, Vic. 3004, Australia. Email: n.jennings@alfred.org.au

Abstract

The Emergency Nurse Practitioner role was introduced to an Emergency Department, Melbourne in 2004 as an alternative health-care model to provide accessible and efficient patient care. The aim of the study was to explore patient satisfaction using a questionnaire from their emergency department experience comparing Emergency Nurse Practitioners and emergency department doctors. Patients who received care from either Emergency Nurse Practitioners or emergency department doctors were given a self-administered questionnaire to complete. Descriptive statistics and non-parametric tests were used for data analysis. A total of 202 patients completed the survey with 103 seen by the Emergency Nurse Practitioners and 99 seen by emergency department doctors. Significant differences were reported in 12 of the 16 questions comparing patient satisfaction with either Emergency Nurse Practitioners or emergency department doctors with greater patient satisfaction demonstrated with the Emergency Nurse Practitioners. The Emergency Nurse Practitioner model demonstrates consistent levels of patient satisfaction with patients reporting more favourable satisfaction with the Emergency Nurse Practitioners compared with emergency department doctors.

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