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Measuring the effect of patient comfort rounds on practice environment and patient satisfaction: A pilot study

Authors

  • Glenn Gardner RN PhD,

    Corresponding author
    1. Professor of Clinical Nursing, Director, Centre for Clinical Nursing, Royal Brisbane & Women's Hospital and Queensland University of Technology, Queensland, Australia
      Glenn Gardner, Centre for Clinical Nursing, Royal Brisbane & Women's Hospital, Butterfield St, Herston, Qld 4029, Australia. Email: ge.gardner@qut.edu.au
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  • Kaylene Woollett RN GradCert (Health Management),

    1. Assistant Director of Nursing, Surgical and Perioperative Services, Surgical and Perioperative Services, Royal Brisbane & Women's Hospital, Queensland, Australia
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  • Naomi Daly RN,

    1. Nurse Unit Manager, General Surgery, Surgical and Perioperative Services, Royal Brisbane & Women's Hospital, Queensland, Australia
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  • Bronwyn Richardson RN BN

    1. Clinical Nurse, General Surgery, Surgical and Perioperative Services, Royal Brisbane & Women's Hospital, Queensland, Australia
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Glenn Gardner, Centre for Clinical Nursing, Royal Brisbane & Women's Hospital, Butterfield St, Herston, Qld 4029, Australia. Email: ge.gardner@qut.edu.au

Abstract

Hourly rounding in the acute hospital setting has been proposed as an intervention to increase patient satisfaction and safety, and improve the nursing practice environment, but the innovation has not been adequately tested. A quasi-experimental pretest post-test non-randomized parallel group trial design was used to test the effect of hourly patient comfort rounds on patient satisfaction and nursing perceptions of the practice environment, and to evaluate research processes and instruments for a proposed larger study. A Patient Satisfaction Survey instrument was developed and used in conjunction with the Practice Environment Scale of the Nursing Work Index. Results on patient satisfaction showed no significant changes. Significant changes were found for three of the five practice environment subscales. Consistent with the aim of a pilot study, this research has provided important information related to design, instruments and process that will inform a larger sufficiently powered study.

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