Bedside nursing handover: A case study

Authors

  • Wendy Chaboyer PhD RN,

    Corresponding author
    1. Director, Research Centre for Clinical and Community Practice Innovation, Griffith University, Gold Coast, Queensland, Australia
    Search for more papers by this author
  • Anne McMurray PhD RN FRCNA,

    1. Professor and Research Chair in Nursing, Murdoch University, Mandurah, Western Australia and Adjunct Professor, Research Centre for Clinical and Community Practice Innovation, Griffith University, Gold Coast, Queensland, Australia
    Search for more papers by this author
  • Marianne Wallis PhD RN

    1. Professor, Research Centre for Clinical and Community Practice Innovation, Griffith University, Gold Coast, Queensland, Australia
    Search for more papers by this author

Wendy Chaboyer, Research Centre for Clinical and Community Practice Innovation, Griffith University Gold Coast Campus, Griffith University, Qld 4222, Australia. Email: w.chaboyer@griffith.edu.au

Abstract

Chaboyer W, McMurray A, Wallis M. International Journal of Nursing Practice 2010; 16: 27–34
Bedside nursing handover: A case study

A case study of six wards in two hospitals was undertaken to describe the structures, processes and perceptions of outcomes of bedside handover in nursing. A total of 532 bedside handovers were observed and 34 interviews with nurses were conducted. Important structural elements related to the staff, patients, the handover sheet and the bedside chart. A number of processes before, during and after the handover were implemented. They included processes for managing patients and their visitors, sensitive information, and the flow of communication for variable shift starting times. Other key processes identified were the implementation of a safety scan and medication check. The situation, background, assessment and recommendations approach was used only in specific circumstances. Perceived outcomes were categorized as improving accuracy and service delivery, and promoting patient-centred care. Although the move to bedside handover is not the norm, it reflects a patient-centred approach.

Ancillary