Note: This work was undertaken while Alison Short was Senior Research Officer with the Emergency Medicine Research Unit (EMRU), UNSW based at Liverpool Hospital, NSW.
What do consumers want to know in the emergency department?
Article first published online: 22 JUL 2010
© 2010 Blackwell Publishing Asia Pty Ltd
International Journal of Nursing Practice
Volume 16, Issue 4, pages 406–411, August 2010
How to Cite
Kington, M. and Short, A. E. (2010), What do consumers want to know in the emergency department?. International Journal of Nursing Practice, 16: 406–411. doi: 10.1111/j.1440-172X.2010.01858.x
- Issue published online: 22 JUL 2010
- Article first published online: 22 JUL 2010
- Accepted for publication May 2010
- emergency care;
- health communication;
- health care;
Kington M, Short AE. International Journal of Nursing Practice 2010; 16: 406–411 What do consumers want to know in the emergency department?
Consumers unexpectedly accessing the complex and confusing context of the emergency department (ED) need appropriately communicated information to minimize unrealistic expectations leading to stressed and frustrated behaviour. This pilot project sought consumer opinions to develop an ED informational brochure to improve communication strategies. Thirty-two ED consumers attending a large tertiary hospital completed an anonymous one-page questionnaire comprising 22 topic areas. Descriptive data analysis indicated consumers' interest in information about waiting times, how the ED works, the triage system, identifying staff and parking. Most interest was shown by 31- to 50-year-old consumers. Pragmatically grouped results suggested the need for three information brochures to enhance health communication in the ED, in turn leading to a safer and more congenial health-care context.