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Communication barriers to patient education in cardiac inpatient care: A qualitative study of multiple perspectives

Authors


Mansoureh A. Farahani, Center Nursing Care Research (CNCR), Faculty of Nursing and Midwifery, Tehran University of Medical Sciences, Nosrat St., Tohid Sq., 1419733171, Tehran, Iran. Email: m_negar110@yahoo.com

Abstract

Farahani MA, Sahragard R, Carroll JK, Mohammadi E. International Journal of Nursing Practice 2011; 17: 322–328

Communication barriers to patient education in cardiac inpatient care: A qualitative study of multiple perspectives

Growing evidence in a variety of health-care settings supports the need to strengthen nurse–physician communication and interprofessional collaboration to optimize patient-health outcomes. The objective of this study is to explore communication barriers from the perspective of nurses themselves, as well as physicians, patients and families in a hospital-based cardiac care setting. Qualitative analysis of individual interviews with 35 participants was taken in two hospitals in Tehran, Iran. Interview questions asked about experiences with patient education and communication barriers among physicians, nurses and patients. The three major themes identified were: (i) lack of collegiality and communication between nurses and physicians; (ii) problematic communication between the health-care team, patients and their families; and (iii) cultural challenges. Findings from this study support the need for health-care organizations to be more collaborative and inclusive of nursing professionals.

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