Organizational Communication: Challenges for the New Century

Authors

  • Elizabeth Jones,

    1. Elizabeth Jones (PhD, University of Queensland) is a senior lecturer in organizational psychology at Griffith University.
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  • Bernadette Watson,

    1. Bernadette Watson (PhD, University of Queensland) is an Australian postdoctoral research fellow at the Centre for Social Research in Communication, University of Queensland.
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  • John Gardner,

    1. John Gardner (PhD, University of Queensland) is a lecturer in the School of Business, University of Queensland.
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  • Cindy Gallois

    1. Cindy Gallois (PhD, University of Florida) is a professor of psychology and director of the Centre for Social Research in Communication, University of Queensland
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Abstract

Organizational communication covers an eclectic mix of approaches, theories, and methodologies, developed within organizational settings or applied from other areas. The authors start their assessment of recent literature with 6 challenges for the field that have been delineated in previous reviews: (a) to innovate in theory and methodology, (b) to acknowledge the role of ethics, (c) to move from micro- to macrolevel issues, (d) to examine new organizational structures and technologies, (e) to understand the communication of organizational change, and (f) to explore diversity and intergroup aspects of communication. All 6 challenges implicate the importance of considering the intergroup level of analysis as well as the interpersonal and organizational levels, to undertake multilevel research in context, and to consider the role and place of voice in organizations. Finally, researchers must make their research ethical and consequential.

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