• Taiwan;
  • citizen-centred;
  • e-government;
  • political leadership
  • 台湾;
  • 以公民为核心;
  • 电子化政府;
  • 政治领导

This article assesses the practice of e-government in Taiwan from a citizen-centred perspective. Since the late 1990s, the government of Taiwan has earned international recognition for its e-government initiatives. However, the analysis of e-government in Taiwan reveals that the government has neither made the best use of technology to understand and incorporate citizens’ needs into e-government nor made the necessary changes in the process and established institutional arrangements for integrated services. This article identifies the problems and challenges to enhance e-government in Taiwan. It contends that the limited role and narrow-mindedness of IT personnel in charge of designing e-government as well as a risk-averse culture amongst public servants could stop e-government from moving forward. The article concludes by discussing the lessons learned from Taiwan's experience and claims that transforming the role of IT personnel, strengthening political leadership and developing strong public value are necessary to building citizen-centric e-government.