Andy Charlwood is at The York Management School, University of York. Anna Pollert is at the Centre for Employment Studies Research, University of the West of England.
Relations at Work
Informal Employment Dispute Resolution among Low-Wage Non-Union Workers: Does Managerially Initiated Workplace Voice Enhance Equity and Efficiency?
Article first published online: 7 AUG 2012
© 2012 John Wiley & Sons Ltd/London School of Economics
British Journal of Industrial Relations
Volume 52, Issue 2, pages 359–386, June 2014
How to Cite
Charlwood, A. and Pollert, A. (2014), Informal Employment Dispute Resolution among Low-Wage Non-Union Workers: Does Managerially Initiated Workplace Voice Enhance Equity and Efficiency?. British Journal of Industrial Relations, 52: 359–386. doi: 10.1111/j.1467-8543.2012.00903.x
- Issue published online: 7 MAY 2014
- Article first published online: 7 AUG 2012
- Manuscript Accepted: 9 MAR 2012
- ESRC. Grant Number: R000237679
The decline of collective industrial relations has shifted the focus of industrial relations research to the study of individual employment disputes. In this article, we investigate whether employer-initiated workplace voice is associated with improved resolution of individual complaints or grievances workers make against employers. We find that our measure of workplace voice is associated with less serious problems, more informal methods of dispute resolution, more satisfactory outcomes for workers and lower quit rates. However, these findings need to be set against generally low rates of satisfactory dispute resolution for all employees in our sample.