EMOTION DETECTION IN EMAIL CUSTOMER CARE
Article first published online: 4 SEP 2012
© 2012 AT&T Labs, Inc.
Special Issue: Computational Approaches to Analysis of Emotion in Text Guest Editors: Diana Inkpen and Carlo Strapparava
Volume 29, Issue 3, pages 489–505, August 2013
How to Cite
Gupta, N., Gilbert, M. and Fabbrizio, G. D. (2013), EMOTION DETECTION IN EMAIL CUSTOMER CARE. Computational Intelligence, 29: 489–505. doi: 10.1111/j.1467-8640.2012.00454.x
- Issue published online: 4 AUG 2013
- Article first published online: 4 SEP 2012
- Received 16 August 2010; Revised 13 January 2011; Accepted 2 March 2011
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