WHAT’S MEASURED IS WHAT MATTERS: TARGETS AND GAMING IN THE ENGLISH PUBLIC HEALTH CARE SYSTEM
Version of Record online: 15 AUG 2006
Volume 84, Issue 3, pages 517–538, August 2006
How to Cite
BEVAN, G. and HOOD, C. (2006), WHAT’S MEASURED IS WHAT MATTERS: TARGETS AND GAMING IN THE ENGLISH PUBLIC HEALTH CARE SYSTEM. Public Administration, 84: 517–538. doi: 10.1111/j.1467-9299.2006.00600.x
- Issue online: 15 AUG 2006
- Version of Record online: 15 AUG 2006
- Date received 8 May 2005. Date accepted 6 June 2005.
In the 2000s, governments in the UK, particularly in England, developed a system of governance of public services that combined targets with an element of terror. This has obvious parallels with the Soviet regime, which was initially successful but then collapsed. Assumptions underlying governance by targets represent synecdoche (taking a part to stand for a whole); and that problems of measurement and gaming do not matter. We examine the robustness of the regime of targets and terror to these assumptions using evidence from the English public health service on reported successes, problems of measurement, and gaming. Given this account, we consider the adequacy of current audit arrangements and ways of developing governance by targets in order to counter the problems we have identified.