PERSONAL EXPERIENCE AND THE EVALUATION OF PARTICIPATORY INSTRUMENTS IN SPANISH CITIES
Article first published online: 15 FEB 2013
© 2013 John Wiley & Sons Ltd.
Volume 91, Issue 3, pages 616–631, September 2013
How to Cite
FONT, J. and NAVARRO, C. (2013), PERSONAL EXPERIENCE AND THE EVALUATION OF PARTICIPATORY INSTRUMENTS IN SPANISH CITIES. Public Administration, 91: 616–631. doi: 10.1111/j.1467-9299.2012.02106.x
- Issue published online: 17 SEP 2013
- Article first published online: 15 FEB 2013
- Manuscript Accepted: 22 JUL 2012
- Manuscript Revised: 16 JUL 2012
- Manuscript Received: 21 FEB 2011
The article examines the role that personal experience with participatory mechanisms plays in the explanation of the perceived efficacy of these instruments. The first part demonstrates that , contrary to most expectations, citizens who have direct experience with these processes have a more negative evaluation of their performance. Where does this frustration effect come from? The second part analyzes three potential explanations of why this pattern emerges: (1) overly high prior expectations; (2) the existence of an underdeveloped institutional participatory context; and (3) the design of participatory mechanisms. We use a public opinion survey representative of the Spanish adult population living in medium sized cities to test these hypotheses. Results show that participants' overly high expectations are not crucial. On the other hand, people who live in more participatory cities and those who participate in individually based mechanisms do not feel the same disappointment with participatory experiences.