Information and communications technology use, e-government, pain and stress amongst public servants

Authors


  • Shaun Goldfinch (shaun.goldfinch@nottingham.ac.uk) is Associate Professor in Nottingham University School of Business, UK. His research interests include public administration and e-government. Robin Gauld (robin.gauld@otago.ac.nz) is Associate Professor in the Department of Preventive and Social Medicine, University of Otago, New Zealand. His research interests include public health and e-government. Norm Baldwin (jbaldwin@tenhoor.as.ua.edu) is Associate Professor in the Department of Political Science, University of Alabama, USA. His research interests include public administration and e-government.

Abstract

This paper examines information and communications technologies use, work intensity, technology preference, respondent characteristics, pain and stress in 240 New Zealand public servants across six agencies. In particular, we find that four variables are the most consistent predictors of pain—hours using a cell phone, stress, female gender and one's salary.

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