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Keywords:

  • telework;
  • telecommuting;
  • boundary management;
  • work–life balance;
  • work–life conflict;
  • role transitions

Based on boundary theory, this study analysed the cues and rituals home-based teleworkers use to facilitate transitions between work and home roles. Qualitative findings revealed that teleworkers primarily engage in strategies aimed at segmenting work from home roles, although some utilise cues to integrate work and home. Teleworkers used time, space, technology and communication as cues to aid role transitions and manage the work–home boundary. Overall, teleworkers appeared to grapple with the tension between the desire for flexibility and the need for structure, and use cues and rites of passage in order to facilitate this balance. Female teleworkers were more likely to use segmenting cues relative to male teleworkers. Teleworkers with children living in the home were less likely to integrate work and home roles. Extensive teleworkers used space more frequently than less extensive teleworkers, but otherwise, both groups reported similar use of cues.