The authors are respectively, Assistant Professor of Public Management, Bocconi University, Milano, Italy; and Research Fellow, School of Management at Royal Holloway, University of London.
VISION AND PRACTICE OF E-GOVERNMENT: AN EMPIRICAL STUDY
Article first published online: 25 JAN 2010
© 2010 Blackwell Publishing Ltd
Financial Accountability & Management
Volume 26, Issue 1, pages 85–101, February 2010
How to Cite
Nasi, G. and Frosini, F. (2010), VISION AND PRACTICE OF E-GOVERNMENT: AN EMPIRICAL STUDY. Financial Accountability & Management, 26: 85–101. doi: 10.1111/j.1468-0408.2009.00492.x
- Issue published online: 25 JAN 2010
- Article first published online: 25 JAN 2010
- on line service delivery;
With the internet expanding rapidly in the 1990s, most of the reform agendas of Western countries embedded information technologies in their vision for change (Heeks, 1999; and Holmes, 2001). Existing studies into the diffusion of e-government has mainly centred on the USA and exposed a limited diffusion of digital delivery systems. This paper focuses on e-government by way of the adoption and use of ICT and internet for the delivery of information and services and explores the extent to which local governments endorse the e-government agenda by looking at the strategies and policies of municipalities and their actual use of e-government for the delivery of services and information. The paper utilizes data from a survey conducted during the winter of 2005-2006, addressed to the Chief Information Officers at Italian MUs with a population greater than 40,000. The results show that despite a certain degree of endorsement in terms of strategies for e-government, the use of e-government for the delivery of services is still quite limited.