VISION AND PRACTICE OF E-GOVERNMENT: AN EMPIRICAL STUDY

Authors

  • Greta Nasi,

    1. Assistant Professor of Public Management, Bocconi University, Milano, Italy; and Research Fellow, School of Management at Royal Holloway, University of London
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  • Francesca Frosini

    1. Assistant Professor of Public Management, Bocconi University, Milano, Italy; and Research Fellow, School of Management at Royal Holloway, University of London
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      The authors are respectively, Assistant Professor of Public Management, Bocconi University, Milano, Italy; and Research Fellow, School of Management at Royal Holloway, University of London.


Address for correspondence: Greta Nasi, Assistant Professor of Public Management, Bocconi University, Via Roentgen 1, 20136 Milano, Italy.
e-mail: greta.nasi@unibocconi.it

Abstract

With the internet expanding rapidly in the 1990s, most of the reform agendas of Western countries embedded information technologies in their vision for change (Heeks, 1999; and Holmes, 2001). Existing studies into the diffusion of e-government has mainly centred on the USA and exposed a limited diffusion of digital delivery systems. This paper focuses on e-government by way of the adoption and use of ICT and internet for the delivery of information and services and explores the extent to which local governments endorse the e-government agenda by looking at the strategies and policies of municipalities and their actual use of e-government for the delivery of services and information. The paper utilizes data from a survey conducted during the winter of 2005-2006, addressed to the Chief Information Officers at Italian MUs with a population greater than 40,000. The results show that despite a certain degree of endorsement in terms of strategies for e-government, the use of e-government for the delivery of services is still quite limited.

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